Privacy Policy

1. Introduction

Granduer Printing Services ("we," "us," or "our") operates stickercentral.ph (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy is compliant with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our Service:

• Contact Information: Full name, email address, phone number
• Delivery Information: Physical address, province, city, barangay, landmark
• Account Information: Username, password (encrypted), account preferences

2.2 Business Information

If you provide business details for invoicing purposes, we collect:

• Tax Identification Number (TIN)
• Business name
• Business address

2.3 Payment Information

We collect payment-related information, including:

• Payment method preferences
• Payment transaction records
• Proof of payment documents (for bank transfers and GCash)

Note: We do not store complete credit card or bank account numbers. Payment processing for bank transfers and GCash is handled directly between you and the respective financial institutions.

2.4 Design Files and Specifications

We collect and store:

• Design files you upload (images, PDFs, etc.)
• Sticker specifications (dimensions, materials, quantities)
• Design preferences and customizations

2.5 Order History

We maintain records of:

• Quotations and orders
• Order status and tracking information
• Communication history related to your orders

2.6 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and website analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Order Processing and Fulfillment

We use your information to:

• Process and fulfill your orders
• Create quotations and invoices
• Communicate with you about your orders
• Coordinate production and delivery
• Provide customer support

3.2 Communication

We use your contact information to:

• Send order confirmations and updates
• Provide tracking information
• Respond to your inquiries and support requests
• Notify you about important changes to our Service

3.3 Marketing and Promotions

With your consent, we may use your information to send you marketing communications, promotional offers, and newsletters. You can opt-out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at hello@stickercentral.ph
• Updating your account preferences

3.4 Portfolio and Marketing Use

As stated in our Terms & Conditions, we may use your completed designs and products for portfolio, marketing, and promotional purposes, including:

• Display on our website and social media platforms
• Marketing materials and advertisements
• Portfolio showcases

If you do not wish for your designs to be used for these purposes, please notify us in writing at the time of order placement.

3.5 Service Improvement

We use aggregated and anonymized data to:

• Improve our Service and user experience
• Analyze usage patterns and trends
• Develop new features and services
• Ensure website security and prevent fraud

4. Third-Party Services

We use third-party services to operate our Service. These services may have access to your personal information to perform tasks on our behalf:

4.1 Cloud and Hosting Services

• Firebase (Google): Website hosting, user authentication, and file storage
• Google Drive: Design file storage and management

4.2 Analytics Services

• Google Analytics: Website usage analytics and performance tracking
• Google Tag Manager: Tag management and analytics integration

4.3 Communication Services

• Botcake: Facebook Messenger integration for customer communication

4.4 Shipping Services

• J&T Express: Order delivery and tracking services

4.5 Payment Services

Payment processing is handled directly between you and the respective financial institutions:

• Bank transfers (BDO, RCBC, EastWest, BPI)
• GCash
• Cash on Delivery via J&T Express

These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Order Records: Retained for at least 7 years for accounting and tax purposes, as required by Philippine law
• Design Files: Retained for production purposes and may be kept for portfolio/marketing use as per our Terms & Conditions
• Communication Records: Retained for customer service and dispute resolution purposes

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it by law.

7. Your Rights Under the Data Privacy Act

Under the Philippines Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to your personal information that we hold. You can request a copy of your data by contacting us at hello@stickercentral.ph.

7.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete personal information. You can update your information through your account settings or by contacting us.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to our legal obligations to retain certain data (such as order records for tax purposes).

7.4 Right to Object

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. You can opt-out of marketing communications at any time.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within a reasonable timeframe, not exceeding 30 days, as required by the Data Privacy Act.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our servers.

10. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

• Notify affected individuals as soon as practicable, but not later than 72 hours after discovery of the breach
• Report the breach to the National Privacy Commission (NPC) as required by the Data Privacy Act
• Take immediate steps to contain and remediate the breach
• Provide information about the nature of the breach and steps you can take to protect yourself

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes, we will notify you by email (if you have provided an email address) or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data privacy concerns or to exercise your rights under the Data Privacy Act, please email us at hello@stickercentral.ph with the subject line "Data Privacy Request."